60-second diagnosis
What’s wrong with your system?
Answer two quick questions and we’ll tell you what it probably is, whether it needs a truck — and what happens next.
Smart Home Rescue Desk
Prefer to browse? Every symptom, with a quick fix to try.
Each card includes the same first check our technicians run — many fixes take two minutes and zero phone calls. Still stuck? Every card routes into the guided request form.
Control4 not working
Touchscreens frozen, app won't connect, scenes unresponsive.
Still broken? Get helpHome theater has no sound
Picture is fine but speakers are silent, or audio cuts in and out.
Still broken? Get helpSecurity cameras offline
Camera feeds show black screens or 'disconnected' in the app.
Still broken? Get helpWhole-home audio not working
Some rooms play, others don't, or sources won't switch.
Still broken? Get helpSmart lighting scenes broken
Keypads do nothing, scenes trigger the wrong lights, schedules drift.
Still broken? Get helpToo many apps and remotes
Five remotes, six apps, and nobody in the house knows the order.
Still broken? Get helpBought a home with an existing system
Racks of equipment, no passwords, no documentation, no idea.
Still broken? Get helpDon’t see your issue? Describe it in the service request form and we’ll route it for you.
Get help now
Tell us what’s going on
Three quick steps. We’ll identify the issue, route you to the right support option, and only escalate to a technician when one is actually needed.
- 1Your system
- 2Support type
- 3Contact info